Send a written complaint to the IBC Complaints Liaison Officer. In response to your written complaint, the Complaints Liaison Officer will conduct an impartial assessment of your file. If necessary, you will be contacted to provide additional details about your complaint. A final written decision will be issued within 30 working days of receipt of all documents and information required to assess your file.
Please include the following information in your written complaint:
You can send your complaint in one of two ways:
If your complaint concerns the processing of some of your Personal Information, we invite you to read our Privacy Policy.